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Terms & Conditions

Legal Disclaimers

​Last Updated: 27/02/2025
 

Welcome to Hope VA Solutions (“Company,” “we,” “us,” or “our”). By accessing or using our website www.hopevasolutions.com and our services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

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1. Services

Hope VA Solutions provides virtual assistant services, including but not limited to executive assistance, project management, administrative support, content creation, and customer support. The details of each service will be outlined in a separate service agreement between you and us.

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2. Use of Website

  • You agree to use this website only for lawful purposes and in a way that does not infringe on the rights of others.

  • Unauthorised use of this website may result in legal action.

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3. Payments & Fees

  • All services require payment as outlined in our pricing structure or in a separate service agreement.

  • Payments must be made on time, and failure to do so may result in service suspension or termination.

  • No refunds will be issued unless stated otherwise in the service agreement.

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4. Client Responsibilities

  • Clients must provide all necessary information and access required to perform the agreed services.

  • Any delays caused by the client’s failure to provide necessary materials will not be the responsibility of Hope VA Solutions.

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5. Confidentiality

  • We respect client confidentiality and will not disclose any sensitive information shared with us unless required by law.

  • Both parties agree to keep all business dealings and communications private and secure.

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6. Intellectual Property

  • Any content, documents, or materials created by us for a client remain the intellectual property of the client upon full payment.

  • We reserve the right to use general templates or non-client-specific materials for other clients.

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7. Limitation of Liability

  • We are not responsible for any losses, damages, or legal claims resulting from the use of our services.

  • We do not guarantee specific results, as success depends on various external factors beyond our control.

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8. Termination

  • Either party may terminate the service agreement with prior written notice as stated in the agreement.

  • Any outstanding payments must be settled upon termination.

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9. Amendments

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

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10. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes will be resolved in the appropriate jurisdiction.

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If you have any questions, please contact us at hello@hopevasolutions.com.

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